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Are you having a problem with your product?

You can use this form to submit your product complaint to us easily and conveniently.
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Your complaint has been submitted

You will shortly receive a confirmation by email with your ticket number. Please keep this email for future reference.

Your Aeris Customer Service

Step 1 of 4

Complaint

Please submit a separate complaint for each product belonging to a different product group or exhibiting different fault symptoms.

    Please upload at least one clear photo showing the damage. Additional photos taken from different angles will help us to assess the situation.

    Please upload a photo of the contents label on the product packaging. Please ensure that the information on the label is clearly legible.

      Please upload a short video in which the sound can be heard clearly.

        The manufacturer’s warranty is valid for 3 years from the date of purchase. If you purchased the product less than 3 years ago, please select ‘Yes’.

          Please upload your proof of purchase here.

          Delivery address

          No further details regarding service or delivery are required for this reason for a complaint.


          Please click ‘Continue’ to complete your complaint.

          What happens next

          After submitting your claim, you will first receive an automatic confirmation email containing your ticket number.

          Our customer service team will review your request as quickly as possible. You will then receive an order confirmation with all the information you need about the next steps.

          Please wait until you have received this order confirmation before taking any further action.

          If you have chosen to send the product yourself

          If you have chosen to send the product yourself, please do not send it to us just yet.

          Please wait until you receive our order confirmation, which will contain all the necessary shipping instructions.

          Once received, please print out the confirmation email containing your ticket number and include it in your parcel. This will allow us to correctly identify and match your product to your claim upon arrival.

          Inspection and repair

          If the product needs to be inspected at our factory, we will inform you in the order confirmation.

          If the issue is covered by our guarantee or your statutory warranty rights, any necessary repairs or defect rectification will be carried out free of charge.

          If the inspection reveals that the issue is not covered by our guarantee or your statutory warranty rights and a chargeable repair is required, we will provide you with a quotation in advance. No chargeable repairs will be carried out without your explicit authorisation.

          If you decide not to proceed with the repair, we will of course return your product unrepaired. You will only be charged for packaging and collection if you have used these services.

          Willst du deinen Aeris Swopper personalisieren?

          €59,00 Lieferzeit 3-7 Tage , + 10 Tage zusätzlich für die Personalisierung

          Du hast deinen Lieblings-Swopper konfiguriert? Dann kannst du nun mit der Personalisierung beginnen. Und so geht’s: Trage deinen Wunschtext einfach in das Feld ein – Fertig.

          ( max. 20 Zeichen )

          • Bitte beachte, dass personalisierte Produkte von Umtausch, Stornierung und Rückgabe ausgeschlossen sind.
          • Die Lieferzeit verlängert sich um bis zu 10 Tage.
          Ich stimme den AGB's zu
          No, thank you
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          SAM